Chief Operating Officer
Iva is a key figure at LEADMACHINE, where she serves as Chief Operating Officer. With over a decade of experience in telemarketing and team leadership, she brings extensive knowledge and a strategic approach to project management.
Her career began in a large call center, where she gained valuable experience in phone communication. Since the founding of LEADMACHINE, she has played a vital role in shaping the company’s culture and processes to ensure high service quality and client satisfaction.
Iva is responsible for leading the team of operators, planning and executing telemarketing campaigns, and ensuring effective communication with clients. Under her leadership, LEADMACHINE stands apart from traditional call centers by emphasizing quality, a personalized approach, and long-term client partnerships.
During large-scale campaigns, she oversees the steps and processes to ensure every step aligns with set goals and delivers the expected results. Her hands-on involvement guarantees high-quality and efficient outcomes.
In addition to her managerial responsibilities, Iva actively contributes to the training and mentoring of new operators, helping to continuously improve service standards and support the professional growth of the team.