Operations Director
Iva is a key figure at LEADMACHINE, where she holds the position of Operations Director. With over ten years of experience in telemarketing and team management, she brings a wealth of experience and a proactive approach to project management to the company.
Her career began in a large call center, where she gained valuable experience in telephone communication. Since the founding of LEADMACHINE, she has been involved in shaping the company’s culture and processes, which ensure high-quality services and client satisfaction.
Iva is responsible for managing the team of operators, planning and implementing telemarketing campaigns, and ensuring effective communication with clients. Thanks to her leadership, LEADMACHINE stands out from traditional call centers by emphasizing quality, individual approach, and long-term cooperation with clients.
When implementing large-scale campaigns, she personally supervises their progress to ensure that each step corresponds to the set goals and brings the expected results. Her active participation in these projects ensures the high quality and effectiveness of the campaigns.
In addition to her managerial duties, Iva is actively involved in training and mentoring new operators, contributing to the continuous improvement of services and the professional growth of the team.