Your products or services information · Order processing · Technical support · Backoffice
Do you need a flexible solution for customer support? Outsourcing telephone customer support allows customers to quickly resolve their queries and issues.
✅ What’s Covered
Inbound Support Line
A dedicated phone line handles incoming calls and order inquiries.
Handling Web Leads
Web form submissions are monitored, leads qualified, and transferred to sales teams for follow-up.
Virtual Sales Assistant Services
Includes CRM updates, processing unstructured business cards collected by sales reps, and preparing and sending standard or indicative offers.
🏆 Why Partner with Us
Local Market Expertise
A coordinated team manages both phone and web inquiries, ensuring consistency.
Ability to Learn Technical Themes
Operators are trained to support technical products and services, offering higher-quality responses compared to generic call centers
🧭 When to Use This Service
👉 When abroad managers responsible for Czechia & Slovakia need setup a local support line
👉 When the local team is overwhelmed by incoming inquiries and orders
👉 If sales reps need support with follow-up and preparing standard quotations
🔁 How the Process Operates
1️⃣ Access Setup & Procedures
Define phone line setup and system access together.
2️⃣ Training & Scripting
Compile product knowledge, typical questions, and response scripts—tailored for the Czech & Slovak context.
3️⃣ Launch & Integration
Trial run the inbound line under campaign management oversight to refine workflows.
4️⃣ Operation & Reporting
Incoming requests handled by operators; daily reports on ticket numbers and types. CRM updates can be applied directly if desired.
5️⃣ Continuous Fine‑Tuning
Performance metrics are evaluated and processes optimized during ongoing operation.